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Privacy Policy

Book Matz is committed to protecting your privacy and will always act to protect your information. This privacy policy was last updated On December 31, 2020.


This privacy policy (the ” PRIVACY POLICY“) applies to your use of the website of Book Matz hosted at bookmatz.com, the Services (as defined under the Book Matz “Terms of Use”) and Book Matz applications on mobile platforms (Android & iOS etc.) (collectively (“BOOK MATZ” or “WEBSITE”)), but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Book Matz.


The terms ” WE“, ” OUR” and ” US” refer to Book Matz and the terms ” YOU“, ” YOUR” and ” USER” refer to you, as a user of Book Matz. The term ” PERSONAL INFORMATION” means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set out below in order to ensure safe usage of the Website for you.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.

It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.


Book Matz & Yours Rights to Privacy

Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.

This Privacy Policy sets out how Book Matz collects and uses personal information, and how you can access personal information that we keep.


Why Book Matz Collects Personal Information

  • Selling, promoting and provision of products, services and membership requested by you.
  • Registering and handling of product warranties.
  • Providing you with information that you request (by post, telephone, fax or email).
  • Sending you additional information on Book Matz products, services and promotions which we think may be of interest to you.
  • Sending you information on products and services of our select business partners that we think may be of interest to you (only where appropriate or where you have opted in).

You can request not to receive this additional information by contacting us as detailed below. If you do not wish to provide Book Matz with personal information, we will be unable to properly provide you with the products, services and information that you request.


Protection of your Personal Details

Book Matz does not make your personal details available to any third parties. The details you provide us are used by Book Matz to provide you with the Book Matz Home Ordering Service, and to send you special offers, gold club mailings and updates on new Book Matz services we think will be of interest to you. If you do not wish to receive such messages, you can “opt out” or unsubscribe to these messages at any time. To “opt out” click “unsubscribe” at the bottom of your message or use the unsubscribe function either when you supply your personal information to Book Matz via this website or when you receive additional information from us. You will still receive Order Confirmation emails, when using the Book Matz Service.

As a registered Book Matz User, you can modify some of your Personal Information and your privacy preferences by accessing the “Account” section of this Website.


Feedback/Support

If you contact us to provide feedback, submit a support, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.


Disclosure of Personal Information

To assist in providing some products and services, Book Matz may pass on your personal information and your requested delivery information to other organisations in India. These organisations have compliant privacy procedures in place and must not use your personal information for any other purpose.  Book Matz may occasionally disclose personal information to its related companies as defined by the Corporations Law but, wherever possible, this information is disclosed in a depersonalised format.  Book Matz may develop general reports incorporating some personal information in a depersonalised format for use by our business partners.  Book Matz may collect identifiable information from visits to our website to help us provide better customer service through the use of various technologies, including “cookies”. A cookie is a piece of data that a website can send to your browser which may then be stored on your computer as a tag that identifies your computer and /or the computer user. Such technologies enable Book Matz to measure and analyse, for example, visitor activity on the website, visits to web pages and the domains from which people visit. This information assists Book Matz in understanding trends and patterns and helps to serve you better when you return to the website or when a new product or service becomes available. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you turn off cookies, there may be some features and pages of Book Matz’s site that will not display properly to you. 


Links

References on this Website to any names, marks, products or services of third parties or hyperlinks to third party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. Except as set forth herein, we do not share your Personal Information with those third parties and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third-party websites.


Cookies Information

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Book Matz may not work properly or at all. Book Matz uses third party tools, who may collect anonymous information about your visits to Book Matz using cookies, and interaction with Book Matz products and services. Such third parties may also use information about your visits to Book Matz products and services and other web sites to target advertisements for Book Matz’s products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about Book Matz’s Users. Book Matz Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.


Complaints Redressal

Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or by way of raising a ticket through the hyperlink mentioned below: Submit Ticket


Nodal Officer

Book Matz (Kushii Radiance Pty Ltd)

Address: UB City, Concorde Towers, Level 14 & 15, 1, Vittal Mallya Rd, Bengaluru, Karnataka 560001

Ph: +91-9740805500

E-mail: hello@bookmatz.com 

Grievances portal: Book Matz Portal

Book Matz India.

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